Privacy Policy

Last updated: July 20, 2026

Hope at Vetiver (“we”, “us”) is a salon. We keep things simple: you text us (or book online), and we use what you send us to get you in the chair. This policy explains what we collect and how we use it when you visit this site, book an appointment, or message us.

What we collect

• Contact details — your name and phone number, provided when you text us or book online.
• Appointment details — the services you book, dates and times, and anything you tell us about your hair, preferences, or allergies so we can prepare for your visit.
• Messages — the contents of text conversations with our front desk, so we have a record of your bookings and requests.

We do not collect payment card numbers on this site. If you pay by card, payment is handled by our payment processor, which stores and secures your card details under its own privacy policy.

How we use it

• To book, confirm, reschedule, and remind you about appointments.
• To answer your questions and provide the services you request.
• To keep basic records of your visits and preferences between appointments.

We only text you about your appointments and inquiries. We won’t send you marketing messages unless you ask for them, and you can stop all texts at any time by replying STOP. Message and data rates may apply depending on your carrier.

What we share

We never sell or rent your personal information. We share it only with the service providers that make the salon run — our messaging and scheduling platform and our payment processor — and when the law requires it (for example, a valid court order). Your mobile opt-in and text messaging consent are never shared with third parties for marketing purposes.

Your choices

You can ask us at any time to see, correct, or delete the information we have about you. Just text or call us at (760) 766-2140 and we’ll take care of it. Depending on where you live, state law may give you additional privacy rights; we’ll honor any valid request.

Children

Our site and booking service aren’t directed to children under 13, and we don’t knowingly collect their information. If we learn we have, we’ll delete it.

Changes

If we update this policy, we’ll post the new version here and update the date at the top.

Contact

Hope at Vetiver
312 N Palm Canyon, Palm Springs, CA 92262
Text or call: (760) 766-2140